FAQ
What materials are your swimwear made from? Our swimwear is crafted using ECONYL® fabric, an innovative regenerated nylon made from ocean waste and other industrial by-products. This eco-friendly material is both durable and stylish, offering a sustainable choice without compromising on quality.
Where is your swimwear made? Our swimwear is meticulously made in Indonesia, where we work with skilled artisans who share our commitment to high standards of craftsmanship and sustainability.
How do I care for my swimwear to ensure it lasts? To keep your swimwear in top condition, hand wash it in cold water with a mild detergent and avoid wringing or twisting. Lay it flat to dry in the shade, away from direct sunlight, to maintain its colour and elasticity. Avoid using bleach or fabric softeners.
What sizes do you offer? We offer a range of sizes from XS to L. Please refer to our size guide on the product page for detailed measurements to ensure the perfect fit. If you're unsure about sizing, feel free to contact our customer service team for assistance using the "contact us" page on our website.
Do you ship internationally? Yes, we offer international shipping to most countries. Shipping rates and delivery times vary based on your location. You can view our shipping options and rates at checkout.
How can I track my order? Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our shipping partner's website.
What is your return and exchange policy? We offer returns and exchanges on items that are unworn and in their original packaging within 30 days of receipt. For detailed instructions on how to process a return or exchange, please visit our Returns & Exchanges page.
How do I contact customer service? You can reach our customer service team via email at swimwearlaut@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.
What makes your packaging eco-friendly? Our packaging is made from 100% biodegradable materials, including compostable mailers and recycled paper. We strive to minimise waste and ensure that our packaging aligns with our commitment to sustainability.
How do I stay updated on new arrivals and promotions? To stay informed about our latest collections, exclusive promotions, and sustainability initiatives, sign up for our newsletter at the bottom of our website or follow us on social media.
